Returning your purchase:

Products can be returned within 14 days from the date delivered provided that the conditions for return listed below are met.

How to return your item

France:via Colissimo

Place the product in its original packaging

Complete the return form on your account on

Stick the Colissimo return ticket on the package

Post your package


Conditions for return:

Items must be returned from the country to which they were initially sent, with the original return form.

The item(s) must be returned in their original condition without having been used, in their original packaging with all accessories and notices which accompanied the product(s) when the package was delivered.

Thibierge Paris items which are incomplete, damaged, used, dirty, deteriorated or returned in a condition which indicates that they have been used will be refused and returned to the customer.Articles which are covered with a protective film can only be returned if the film is intact and undamaged.


Items will be refunded using the payment method used for the initial transaction.

Thibierge Paris will refund returned items promptly following their receipt.We estimate that refunds will take up to 14 working days.Thibierge Paris will refund the price invoiced for the purchase (the item(s) and shipping costs).

If the item was paid for in currency other than that of your country of residence, any refund will be made in the currency with which it was purchased.The amount refunded might be higher or lower than the price initially paid due to movements in exchange rates.

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